Managing People for Success
Offered By: eCornell
The Certificate in Managing People for Success addresses the skills and competencies required of employees ascending to management positions and of those recently promoted to management positions in the hospitality industry. These courses teach valuable techniques for managing time to increase efficiency and productivity, and managing teams to increase the level of participation and the effectiveness of team members. They deliver the skills needed to lead high-performance teams and to create a service culture based on a commitment to customer care. In short, these courses are designed to build a foundation of skills new managers need to succeed and to make their organizations successful, too.
These courses show you how to encourage positive team member relations, address individual needs, and build team cohesiveness—all key elements of creating and maintaining a high-performance team. You learn how to make important group decisions effectively. You find practical approaches designed to help you reduce your stress and become more productive. You learn to coach and counsel employees who may need or want your help.
Through the development of verbal and nonverbal communication skills, you become adept at delivering phenomenal customer care. Then you discover how to realize the vision of phenomenal customer service through focused search and selection methods and an organizational culture dedicated to service excellence.
