Certificate Program - Help Desk Technician

This program provides a foundation in technology skills that are common in modern technology support settings. It combines interpersonal communication and customer service skills with technical skills in the area of hardware fundamentals, networking fundamentals, and operating systems. This curriculum provides students with the skills necessary to start their careers in information technology as helpdesk or desktop support personnel. This program prepares students for certifications in the following: CompTIA A+, CompTIA Network +, and Helpdesk Institute Support Center Analyst (HDI-SCA).